Privacy Policy

Proabbio ("Proabbio", "we", "us" or "our") operates the websites www.proabbio.com and www.proabbio.cn (together, the "Sites") and provides research reagents, custom services and related technical support. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices available to you.

This Policy applies to personal information collected through the Sites, our inquiry and quotation forms, email, and other interactions with us. It does not apply to research samples or data that you send to us for a project; those are handled under the applicable service agreement and statement of work.

1. Information We Collect

We collect information you provide directly, information generated when you use the Sites, and information received from service providers.

• Contact and inquiry information: name, organization, country or region, email address, telephone number, service or product of interest, and the content of your message or request for quotation.
• Account information: if you register for the member center, your username, password (stored in encrypted form), email address and account preferences.
• Transaction information: products or services ordered, billing and shipping details, purchase orders and correspondence about your order.
• Technical information: IP address, browser type and version, operating system, referring page, pages visited, date and time of access, and similar server log data.
• Cookie and similar data: session identifiers and preferences as described in our Cookie Policy.

2. How We Use Information

• Respond to inquiries, prepare quotations and provide technical support.
• Process orders, arrange delivery, and manage after-sales service.
• Operate, maintain and improve the Sites and our products and services.
• Send newsletters, product updates and technical resources that you request, and manage your subscription preferences.
• Detect, prevent and address fraud, abuse, security incidents and technical problems.
• Comply with legal obligations and enforce our Terms of Service.

3. Legal Bases for Processing

Where applicable data protection law requires a legal basis, we rely on one or more of the following: your consent; performance of a contract with you or steps taken at your request before entering a contract; our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights; and compliance with legal obligations.

4. Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service providers that support hosting, email delivery, logistics, payment processing, analytics or customer relationship management, under appropriate confidentiality and data protection obligations.
• Professional advisers such as lawyers and accountants where necessary.
• Authorities or other parties where required by law, regulation, legal process, or to protect our rights, property or safety and those of our customers or the public.
• A successor entity in connection with a merger, acquisition, reorganization or sale of assets, subject to equivalent protection of your information.

5. International Transfers

We may process and store information in countries other than the country in which you reside. Where required, we use appropriate safeguards for cross-border transfers, such as contractual data protection clauses, and take steps to ensure your information receives an adequate level of protection.

6. Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, including to satisfy legal, accounting and reporting requirements, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the context in which it was collected.

7. Security

We use administrative, technical and physical safeguards designed to protect personal information against unauthorized access, loss, misuse or alteration. These measures include access controls, encrypted transmission where appropriate, and restricted access on a need-to-know basis. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you and receive a copy.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to legal retention obligations.
• Object to or request restriction of certain processing.
• Request portability of information you provided to us.
• Withdraw consent at any time where processing is based on consent.
• Opt out of marketing communications using the unsubscribe link in our emails or by contacting us.

To exercise these rights, contact us at info@proabbio.com. We may need to verify your identity before responding. You may also lodge a complaint with your local data protection authority.

9. Children

The Sites and our services are intended for researchers and organizations and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

10. Third-Party Links and Services

The Sites may contain links to third-party websites or resources. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing personal information.

11. Cookies

We use cookies and similar technologies to operate the Sites and remember your preferences. For details, see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. Where changes are material, we will take reasonable steps to notify you. Your continued use of the Sites after the effective date means you accept the revised Policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us at info@proabbio.com.