Terms of Service

These Terms of Service ("Terms") govern your access to and use of the websites www.proabbio.com and www.proabbio.cn (together, the "Sites"), as well as the purchase of products and services from Proabbio ("Proabbio", "we", "us" or "our"). By accessing the Sites, submitting an inquiry, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Sites or our services.

1. Eligibility and Authority

The Sites and our products and services are intended for research institutions, laboratories, companies and other professional users. By using the Sites, you represent that you have the legal capacity and authority to enter into these Terms on behalf of yourself and, where applicable, your organization.

2. Research Use Only

Unless expressly agreed in writing, all products supplied by Proabbio are intended for laboratory research use only. They are not intended for human or veterinary diagnostic, therapeutic, clinical or household use, and must not be administered to humans or animals. You are responsible for complying with all applicable laws, regulations, biosafety requirements and institutional policies.

3. Product Information and Documentation

We aim to describe products accurately, including specifications, applications and storage conditions. However, product information is provided for reference and may be updated without notice. It is your responsibility to verify that a product is suitable for your intended use and to follow the applicable datasheet, protocol and safety instructions.

4. Quotations, Orders and Acceptance

Prices, availability and lead times displayed on the Sites are for reference and do not constitute a binding offer. A contract is formed only when we confirm your order in writing or begin performance. We may decline or cancel an order if a product is unavailable, if information is incorrect, or if we suspect fraud or a violation of these Terms. Custom projects are governed by the scope, deliverables and timeline confirmed in the applicable quotation or statement of work.

5. Prices, Payment and Taxes

Unless otherwise stated, prices are exclusive of shipping, insurance, duties, taxes and any other applicable charges. You agree to pay all amounts specified in the confirmed order or quotation in the currency and within the payment terms stated. We may suspend delivery or services if payment is overdue.

6. Shipping, Risk and Delivery

Delivery terms, shipping methods and risk of loss are specified in the confirmed order. Title and risk pass as stated in those terms. Delivery dates are estimates unless expressly guaranteed in writing. You are responsible for providing accurate shipping information, obtaining any required import permits, and complying with import and customs requirements.

7. Returns and Cancellations

Returns are accepted only with our prior written authorization and in accordance with the return instructions we provide. Products that have been opened, used, stored improperly, or are past their stability period may not be returned. Custom products and custom services are non-cancellable and non-returnable once work has begun, except where the product or service does not conform to the confirmed specifications.

8. Custom Services and Customer Materials

For custom projects, you are responsible for providing accurate sequence, sample and project information, and for ensuring that all materials you send are collected and transferred lawfully, with all necessary approvals and permits. You must disclose known biosafety hazards. Unless otherwise agreed, you retain ownership of your materials; you grant us a limited license to use them solely to perform the project. We will handle samples in accordance with the applicable statement of work and our privacy practices.

9. Intellectual Property

The Sites, including their content, design, text, graphics, logos and software, are owned by or licensed to Proabbio and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Sites for legitimate business and research purposes. You may not copy, modify, distribute, scrape, reverse engineer or create derivative works from the Sites without our prior written consent.

10. User Content and Feedback

You are responsible for the accuracy and legality of information you submit through the Sites. By submitting feedback or suggestions, you grant us the right to use them without restriction or compensation. We may remove content that violates these Terms or applicable law.

11. Prohibited Conduct

• Use the Sites in violation of any applicable law or regulation.
• Interfere with the operation, security or availability of the Sites.
• Attempt to gain unauthorized access to accounts, systems or data.
• Submit false, misleading or infringing information.
• Use our products or services for any purpose prohibited by law or by the applicable product documentation.

12. Third-Party Links

The Sites may contain links to third-party websites. Those websites are not under our control, and we are not responsible for their content, products, services or privacy practices. Accessing third-party websites is at your own risk.

13. Disclaimer of Warranties

To the maximum extent permitted by law, the Sites and all products and services are provided "as is" and "as available". We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement and accuracy, except for any warranty expressly stated in a confirmed order or product datasheet.

14. Limitation of Liability

To the maximum extent permitted by law, Proabbio will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, data, business or goodwill, arising out of or in connection with the Sites or these Terms. Our total aggregate liability for any claim will not exceed the amount you paid to us for the product or service giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law.

15. Indemnification

You agree to indemnify and hold harmless Proabbio and its officers, employees and agents from any claims, damages, liabilities, costs and expenses arising out of your breach of these Terms, your misuse of the Sites or products, or your violation of any law or third-party right.

16. Governing Law and Disputes

These Terms are governed by the laws of the People's Republic of China, without regard to conflict-of-law principles. Any dispute arising out of or in connection with these Terms shall be submitted to the competent court at our place of business, unless mandatory law requires otherwise. Before commencing proceedings, the parties shall attempt in good faith to resolve the dispute through negotiation.

17. Changes to These Terms

We may update these Terms from time to time by posting a revised version on this page. The revised Terms take effect when posted, unless a later date is specified. Your continued use of the Sites after the effective date constitutes acceptance of the revised Terms.

18. Contact Us

If you have questions about these Terms, please contact us at info@proabbio.com.